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Terms & Conditions
Island Palm Vacation Rental
Down payment/ payment:
DEPOSIT AND PAYMENTS: 25% of your reservation is due within 24 hours of your reservation. The total is due 30 days prior to your check in date. If you have a credit card on file it will be charged automatically unless other payment arrangements are made. Please review your reservation and make sure all the information including check in and checkout dates are correct. For multi month stays deposits will be made on the first month rent and all remaining payments will be made 30 days in advance.
 
PAYMENT TERMS: Credit Cards or Electronic Checks are accepted. There is a $50 charge for all returned checks plus the cost of collection.
 
RATES: Rates, terms and applicable taxes are subject to change without notice. We reserve the right to move Guest up to 30 days in advance to a comparable property or refund the Guest the amount paid.
Damage policy
As a condition to the rental of all vacation properties, Island Palm Vacation Rental reserves the right to charge the guest's credit card for any and all uncovered guest/invitee caused losses and damages sustained to the vacation property throughout the duration of their period of occupancy. In the event of any uncovered guest/invitee-caused loss or damage to the vacation property, including, but not limited to, undue cleaning, eviction, service calls, service charges, fines/assessments, repairs or replacements, plus all applicable taxes, Island Palm Vacation Rental is hereby granted the right to charge the guest's credit card. By written or electronic endorsement of this agreement, the guest hereby agrees to pay for all such charges, as defined above and on the proceeding pages.

Upon arrival
If there are concerns or issues with your rental property, please immediately contact our office (leave a message if there is no answer). No refunds or considerations are given unless we are notified of problems during your stay.

Emergencies/ maintenance
In the event of a problem getting in the vacation rental or if there are problems with condition or functionality of the vacation rental, please immediately contact the sIsland Palm Vacation Rental office (leave a voice message if there is no answer!) at . If it is after office hours we will make every effort to return your call as soon as possible.

Cancellations:
If a guest cancels their reservation more than 60 days before check in, their 25% deposit will be refunded. If guest cancels, for any reason, less than 60 days before check in, their entire 25% deposit will be forfeited. Cancellations for any reason, less than 30 days before check in will forfeit the full payment of rent. All cancellations must be in writing and received by our office before cancellation dates. If another guest is secured for the canceled time period at a rate equal to or greater than the rate charged to the cancelling party and all sums from the new guest are collected, all forfeited sums will be refunded to the guest. All retained deposits shall be paid to LANDLORD, minus BROKER’s commission at agreed rate. 
Reservations booked less than 30 days, the guest has 7 days after booking to receive full refund, 100% of what you paid. If guest cancels 7 days prior to arrival date, guest will receive a partial refund, 50% of what you paid. If guest cancels on day of arrival, no refund will be issued. 
 
SEVERE WEATHER:
We do not refund rents or deposits lost due to canceled or shortened stays because of weather. Departures due to inclement weather do not warrant refund of rent or deposit. If the rental property falls under a MANDATORY EVACUATION, we will refund any unused portion of rent collected from tenants that are registered and/or any advance rent collected for the reservation that is scheduled to arrive during a mandatory evacuations.
 
Security & safety risks:
Always lock doors and windows when you leave the vacation rental! When you rent the vacation rental, you assume responsibility for it and its contents, as well as your personal property. Always lock the doors and windows when you leave the vacation rental. Island Palm Vacation Rental does not assume any responsibility for injuries resulting from your failure to use due caution. Children must be supervised at all times. Candles are not allowed due to fire hazard except citronella candles in buckets outside, or supplied emergency candles in case of power outage.
RATES: Rates, terms and applicable taxes are subject to change without notice. We reserve the right to move Guest up to 30 days in advance to a comparable property or refund the Guest the amount paid.
 
NONREFUNDABLE PET FEE: Depending on the property you rent there will be an additional nonrefundable pet fee in the amount $150.
 
CHECK IN AND CHECK OUT: The rental period begins at 4:00 p.m. on the day of arrival and terminates at 10:00 a.m. on the day of departure, unless prior arrangements have been made. Early check ins or late departures will incur an extra charge of $50. The properties are professionally cleaned and inspected before and after each rental to ensure that all guests have a clean comfortable stay. Please be thoughtful of renters who may be checking in on the same day that you checkout. Occasionally delays may occur during peak season. Keys are required to be placed back into the lock box upon check out from the rental property. If a guest fails to return the keys to the lock box upon departure there will be a $50 fee billed to the credit card on file.
 
PROPERTY SPECIFIC REQUIREMENTS: Some properties may have specific rules or requirements. These specific rules will be disclosed to you. They must be strictly followed or there may be monetary penalties applied.
 
SHORT TERM RENTAL: It is expressly understood and agreed that this is a short-term vacation rental, and is not a lease or other long term residential tenancy agreement. This Agreement is only for the use of the Property for the stated Term. It creates no property rights in Guest and no rights to renewal or for recurring usage. This Agreement is also neither a Time-Share sale or a Plan of Time-Share Development, nor a Vacation Club.
 
UNITS FOR SALE: Units will be clearly identified. Some vacation homes may be for sale during your stay. We have made rental concessions for all listed properties. We will give you a 4 hour notice for a realtor/broker to show the home/duplex/condo. Pine Island Realty will first notify you via phone, yet if no contact is made, a note will be put on the front door.
 
DAMAGE AND CLEANING ISSUES: Any damage or cleaning issues noticed upon arrival should be reported to Island Palm Vacation Rentals immediately. Please notify Island Palm Vacation Rentals within 24 hours of your arrival if there is any damage or cleaning issues. If damage or cleaning issues are not reported it is assumed that the condition of the property is satisfactory and free of damage. All general maintenance issues should also be reported so the unit can be kept in good repair. You will not incur any additional charges if the following items are adhered to:
Any damage done to the unit or its content including the linens is reported immediately so that a claim can be filed with the damage insurance provider.
All debris, garbage and discards are placed in proper containers.
All soiled dishes are placed in the dishwasher and washed prior to departure.
There was no exceeding the maximum occupancy of the unit. There was no smoking or evidence of smoking in the unit. Unit is left in neat condition.
Pet friendly units show no sign of pet damage or excessive cleaning.
If you experience any problems whatsoever with the vacation property during your stay, please contact us and we will do our best to rectify the matter as soon as it is practically possible. Please note that as Florida is a tropical State, insects such as ants and the like are occasionally inevitable, and are not cause for complaint. The vacation property is treated periodically as part of a pest and termite control program, and is cleaned after each rental.
Note: The cleaning service DOES NOT INCLUDE doing dishes, putting them away, or removing any garbage.
If you do not leave the rental unit in proper condition without any damages, or with excessive filth you may be subject to additional cleaning charges.
 
NO SMOKING: Smoking is not allowed in any of our units. Smoking is not allowed outside by any open window/door. Smoking is permitted on balconies as long as the doors and windows are closed.
 
PET POLICIES (Allowed in Pet Friendly Units Only): There is a maximum of two pets per guest allowed in each unit. Guest pets must be treated for fleas and ticks prior to arrival. Guests must pick up after pets and tightly tie the remnants in a plastic bag if staying in a Pet Friendly Unit. Pets are not allowed on the furniture and all pet hair must be cleaned up prior to departure. A $150 Non-refundable pet fee is required for all pet rentals. No puppies, or dogs under 2 years of age are permitted. The violation of any terms of this pet policy subjects the guest to additional fines or termination of the rental period. Guest pet policies and unit availability are subject to change per county and association rules and regulations at any time.
 
LIABILITY WAIVER: Renters acknowledge that they are aware that a lifeguard is NOT, and will not, be on the rental premises; therefore, swimming or any activity in the pool or spa or other water is at each individual’s own risk. Renters are aware of the risks associated with a pool, spa and fire-pit and agree not to seek any compensation for damages if injury or death should occur. If renters or their guests include any minor children, renter hereby agrees to be solely responsible for providing and using a child-proof fencing if available. Children are not allowed in or around the pool unsupervised, and supervision and enforcement of this policy is the full responsibility of Renter(s). No jumping, diving or running on pool deck is allowed for safety purposes. Fire-pit shall also not be operated by minors and minors must be supervised by an adult and use is strictly at each individual's own risk. Owners are not responsible for accidents or injury sustained by renters or their guests. Lost or stolen items are not the responsibility of the owner and owner is not liable for renter’s possessions.
 
COMMUNITY RULES: Guest agrees to abide by rules of the community. These may be posted in the unit or at the community pool or office. These rules may change from time to time.
 
FALSIFIED RESERVATIONS: Any reservation obtained under false pretense will be subject to forfeiture of advance deposit and/or rental money and the party will not be permitted to check-in.
 
TENANT assures us that the tenants will observe all conditions and terms of this agreement as to maintaining the rental in good order and appearance and will conduct themselves in a manner inoffensive to neighbors.
TENANT assures that any tenant who violates any of the terms of this Agreement shall be immediately denied occupancy and shall remedy any damages or other expenses, which are caused by the tenant and/or the tenant's guest(s).
TENANT agrees that any tenant who is found using drugs or allows others to use drugs on the premises will be immediately denied continued occupancy at these premises.
TENANT and/or their guests shall not disturb, annoy, endanger, or inconvenience neighbors, nor use the premises for any immoral or unlawful purposes, nor violate any law or ordnance, nor commit waste or nuisance on or about the premises.
TENANT agrees that during the term of this agreement and such further time as he/she occupies the premises, he/she will keep the rental clean and free of trash, garbage, and other waste; and all pipes, wires, glass, plumbing and other equipment and fixtures in the same condition as at the beginning of, or may put in during the term of the agreement, reasonable wear and tear and damage by unavoidable fire and casualty only exception.
TENANT agrees to indemnify and save our company harmless from all liability, loss or damage arising from any nuisance or harm made or suffered on the premises by the GUEST, tenants, or guests or from any carelessness, neglect, or improper conduct of any persons entering, occupying or visiting the premises. We accept no responsibility or liability for any loss or damage or alteration to the terms of your reservation caused by events beyond our control, including but not restricted to war, terrorist activity, civil commotion, flight delays, or cancelations, airport closures, loss of luggage, adverse weather conditions, fire flood, or industrial dispute. We cannot accept any liability for failure of public supplies such as water, electricity, Internet or breakdown of the air conditioning system. Nor for the consequences of the action or omissions of persons who may control or supply main services, or any actions taken in the vicinity of the property reserved, by any authority over which there is no control.
We cannot accept any liability for your personal safety during your vacation. It is particularly important that children are supervised at all times in and outside the vacation property. We assume no responsibility for accidents. You are reminded to exercise care as to your personal safety, and the safety of your companions. Whenever possible, valuables should be left secure and out of sight.
 
RADON GAS: “Radon is a naturally occurring radioactive gas that, when it has accumulated in a building in sufficient quantities, may present health risks to persons who are exposed to it over time. Levels of radon that exceed federal and state guidelines have been found in buildings in Florida. Additional information regarding radon and radon testing may be obtained from your county public health unit” Pursuant to 404.056(7), Florida Statues.
 
As a part of your stay, you may purchase a Vacation Rental Damage Protection plan for $59 plus 6.5% sales tax & 5% tourism tax. It is designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $1,000.00. Any damages that exceed $1,000.00 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $1,000.00. Certain terms and conditions apply. 
 
DEFAULT IN PAYMENT OF RENT: Renter does hereby covenant and agree that if default is made in the payment of rent as above set forth or any part thereof, or if said renter violates any of the covenants, agreements and conditions of this agreement then the renter shall become a tenant of sufferance, hereby waiving all right to notice to vacate said premises and the agent shall be entitled to re-enter and retake possession immediately of the demised premises and the entire rent for the rental period next ensuing shall at once be due and payable and may forthwith be collected by distress or otherwise as provided by law; and will at the end of his/her term without demand quietly and peaceable deliver up the possession
of said premises in as good condition as they now are (ordinary wear and decay, damage by fire or elements excepted).
Owner grants renter the rights of garbage pickup, water utilities, electrical utilities, tennis courts, boat dockage, and swimming pool rights, if applicable.
 
BY SIGNING THIS RENTAL AGREEMENT, THE TENANT AGREES THAT UPON SURRENDER OR ABANDONMENT, AS DEFINED BY CHAPTER 83, FLORIDA STATUTES, THE LANDLORD SHALL NOT BE LIABLE OR RESPONSIBLE FOR STORAGE OR DISPOSITION OF THE TENANTS PERSONAL PROPERTY AND THE AGENT, upon performance of said covenant, agreements, and conditions by said Renter hereby covenants that they shall have the quiet and peaceable enjoyment of said premises for the time period of the rental agreement.
Island Palm Vacation Rental
5400 Pine Island Road
Bokeelia FL 33922

rentals@island-palm.com
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